Support Centre


Last Updated: Jun 19, 2017 10:05AM EDT

The Notifications tab at the top of the page tells a vendor the result of the server processing. The notification will say whether the map has finished or failed processing. You will also be sent email notifications. The common reasons that a map could fail processing are:

  1. Could not detect georeferencing: If the map is not georeferenced properly it cannot be processed. Verify that the original file is georeferenced accurately if this error appears.

  2. Processing time limit exceeded: If a map takes longer than one hour to process then it will fail. If the map is very large or has a large amount of vector data it can encounter this error. Try reducing the resolution of the map or splitting it into multiple smaller maps. You can make these maps into a Map Bundle once uploaded. The easiest remedy for this error is to rasterize the map prior to uploading or exporting and uploading as an Avenza Maps package (requires MAPublisher or Geographic Imager). 

If you are still having any problems with getting your map uploaded, please contact our Support team using the form to the right. 


Contact Us
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found