Support Centre

Android: Renewing in-app subscriptions (Updates)

Last Updated: Aug 07, 2019 03:19PM EDT

At this time we do not use Android and Google Play's auto-renewal options for subscriptions.  If you are trying to purchase a new subscription and go through the upgrade screen, you may have encountered an error asking you to consult your system administrator.  Below are the steps required to renew your subscription in order to continue using your Avenza Maps Plus or Pro account.
 

  1. Open Avenza Maps
  2. Go to Settings > Account Details
  3. Log out of your existing subscription (even if it's expired)
  4. Go back to Settings > Upgrade Account
  5. Select the desired account level, and proceed with payment through Google Play
     

You will be issued a new subscription code (20-alphanumeric code), which you should keep in a safe location should you ever need to transfer devices or re-enter your subscription information into the app.  Please note that when purchasing a new subscription, you will lose any remaining time on your existing subscription.  We recommend users wait as close to their subscription expiry in order to gain the full benefits of the subscription you are purchasing.


If you run into any problems or have any questions, please don't hesitate to contact our Support Team using the form to the right. 

Contact Us

470780163d9e7375078734b8b53cc574@avenza.desk-mail.com
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